Shipping policy

Last updated: 6 September 2026

JET Rack® UK ships from the United Kingdom to customers in the UK, Ireland, Europe, Australia and New Zealand.

Available delivery services, shipping charges and destinations are shown at checkout.

Order processing

Orders for in-stock products are prepared for dispatch as quickly as possible.

Delivery estimates shown during checkout or in your order confirmation are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

If there is a significant delay in fulfilling your order, we will contact you using the details provided when you placed your order.

For UK consumer orders, goods will in any event be delivered within the period required by applicable consumer law unless a different delivery period has been agreed with you. UK distance-selling rules generally require delivery within 30 days unless otherwise agreed.

UK delivery

UK orders are dispatched from the United Kingdom.

Available delivery options and charges will be displayed at checkout.

International delivery

We currently ship to Ireland, European destinations and Australia, subject to carrier availability.

International delivery times vary depending on destination, customs processing and the delivery service selected.

Customs, duties and import taxes

International orders may be subject to local import VAT, customs duties, clearance fees or other taxes imposed by the destination country.

Where these charges have not been collected at checkout, they are the responsibility of the recipient.

JET Rack® UK is not responsible for delays caused by customs authorities or for additional charges imposed by customs, tax authorities or delivery carriers.

Delivery addresses

Please check your delivery information carefully before submitting your order.

If you realise that an address is incorrect, contact us immediately at info@jetrack.co.uk. We cannot guarantee that an address can be changed once an order has entered the dispatch process.

Additional delivery costs caused by incorrect or incomplete address information may be charged to the customer where appropriate.

Lost or damaged parcels

If your parcel appears to have been lost or arrives damaged, contact us at info@jetrack.co.uk with your order number.

If the packaging or product is visibly damaged, photographs of the parcel and product will help us resolve the issue with the carrier.

Important: Unistrut is not shipped with JET Rack

JET Rack® requires 41 × 21/22 mm shallow strut channel, commonly known as Unistrut, for installation.

Strut channel is not included with JET Rack and must be sourced separately. It is normally supplied in approximately 3-metre lengths and is widely available from electrical suppliers and builders' merchants. This is consistent with JET Rack's installation specification.

Contact

Email: info@jetrack.co.uk
Telephone: 0333 772 1713